“In order to facilitate the online applicants applying through id.nadra.gov.pk, NADRA is introducing Online Complaint Management System expanding its customer’s reach through Audio and Video calls via Skype.
All customers who have any complaints or
require information pertaining to online ID card services
shall be able to talk to the Director Pak ID directly
via Skype
ID pakidentity@outlook.com on every Thursday
from 1500Hrs to 1600Hrs PST.
In order to facilitate ma
ximum number of customers, following parameters needs to
be considered:
1.Audio/Video call duration is maximum 3 Mins for each.
2.Complaints regarding online processing will be answered only.”
Apply for fresh/new, renewal and modification of Pakistan Origin Card (POC)
If you intend to use any service(SIM issuance, opening bank account, vehicle registration etc) in Pakistan that requires fingerprint verification, your fingerprints must be on file with NADRA. To determine whether your fingerprints can be used for these services, please use the form.
For ease of applicants residing in rural areas of Pakistan, online processing facility is also available at selected Pakistan Post Offices – Locations
Online Processing facility is also available at 8 x International Airports of Pakistan at the departure lounge – Locations
Check in which Application Type you need to apply for
Check the minimum system requirements and equipment needed
Register an account
Choose relevant category and start your application
Fill in application form online
Pay fee through Debit/ Credit card (Payment Guidelines)
Scan and upload photograph (Photograph Guidelines)
Scan and upload fingerprint form (Fingerprint Guidelines)
Upload required documents
Submit the application
It is advised that for attachment of all supporting documents (i.e. passport, ID cards etc), color scanned image may be attached with at least 200 dpi.